If you have any questions or concerns about your purchase, please contact the company directly. You can also return your items by visiting your nearest store.
The Return Policy
If you are not satisfied with your purchase, you can return it within 45 days of your purchase date. You will receive a refund of the net amount that you have paid. Items should be unused, and the original price tags should be attached while returning the product.
According to the company’s return policy, the return of Lingerie wear is not accepted by the company. In addition, the return process is applicable only for products packed in cellophane in new conditions. Otherwise, the refund process would be canceled.
Return Via Email
To initiate the return request, you need to visit the official website of New York & Company to know in detail about the policy. Then, you can complete the return request by sending a mail to their official mail address within 45 days of the purchase date and would request a refund. You need to provide the invoice image, the product details, and the exact reason for the return in the email. The return request would be completed within ten working days.
In-store return process
Another way to return an item is by visiting your nearest New York and Company store and returning the purchase within 60 days of delivery. For an in-store return, you need to bring a government-approved Identity proof and the purchase bill. You need to return the product to the store manager, its tags, purchase bill, and your photo ID. The store manager would take the initiative to make the refund to the customer. The refund would be initiated based on the actual mode of payment selected during purchase. It would be either online payment or cash payment. The issue would be different in the case of a gift card, as a new card would be reissued.
Things to remember before initiating a return request
Do not damage or alter the product in any way. 2) Report any issues with the product as soon as possible. Report any problems with the product as soon as possible. ..
If you purchase a product and receive it without the purchase invoice or shipping label, you can still receive a refund. Just keep the invoice and the shipping label within the package so that you can easily track your refund.
The reason for returning to the list was to find out more about the person on the list.
If you’re not happy with your purchase, you can return it within 30 days for a full refund or exchange. If the item is defective, you can get a replacement. ..
You can send your return package to the company’s office by sending it to: 307 Hollie Drive, Martinsville, VA 24112.
You will be notified about the processing of your return by email. You may experience two billing cycles to complete the payment credit to your account.
Conclusion
To return your products to the company, follow these simple steps. ..
You need to remember the product details and initiate a return request appropriately. If you have any questions, please reach out to our customer service team.
If your invoice is lost, you may have to pay for the items you ordered and not the total amount you paid.
The store manager could still process the return request. You need to inform the store manager about the issue. So the manager would create a credit note at the lowest setting price of the items to be returned.
If an item is a gift from other people, the best way to initiate the return process is to reach out to the person who gifted the item and ask them for their return address. You can also email or snail mail the item to this address.
If you have a damaged product, you can initiate a return request by registering on the DoNotPay website. Then submit your details in further steps. DoNotPay would help the customer by collaborating with the company to complete the return request as soon as possible. ..
Yes, you can receive a cash refund if you return your product within 30 days of receiving it. To do so, please contact our customer service team at 1-800-282-9227 and provide your order number and the product you would like to return. We will then process your refund for you.
If you used a cash-on-delivery purchase, you may be able to receive a refund. This depends on the type of payment method used during the original purchase.
Products that can be returned are those that have been used, such as clothes, books, or electronics.
Lingerie items that are returned must be in their original condition and with all tags attached. If the lingerie is not returnable, it must be destroyed and the company may charge a fee for this service.
