DirecTV customers can not cancel their subscriptions online or through an email. To have a DirecTV contract canceled you will have to contact their customer service and by talking to a rep only can you cancel your subscription.

To cancel your DirecTV subscription, follow these simple steps:

  1. Log in to your DirecTV account online.
  2. Click on the “My Account” tab.
  3. Under “Subscriptions,” click on the “Cancel Subscription” link.
  4. Enter your email address and password, and click on the “Cancel Subscription” button. ..

How to Cancel Your DirecTV Subscription?

Have Your Latest Bill and Account Information at Hand?

You need to have the latest bill and account information about your DirecTV subscription in your hand and also your contract information such as the terms of your contract and the time left. If your contract goes back to the time before AT&T bought DirecTV then it can be a little complex to get this information because you will have to scroll through your emails to get this information. If there were any changes made then they must have informed you through an email so you can get that information from your mail.

Be Ready to Make a Phone Call

DirecTV customer service is closed at midnight. You will not be able to cancel your subscription online or through email. For that, you will have to talk to their customer service. You can call customer service at 1-800-288-2020. DirecTV’s customer service is functional daily from 8 am till midnight EST.

Try Scheduling A Call When You Have an Ample Amount of Time

Your time is valuable, but the best time to call customer service is from 10 am to 2 pm on weekdays.

Talk to a Person

You will first need to press the number that takes you to a customer service representative. You will then have to wait for some time before your call is directed to a rep who will process your cancellation plan.

Things to Keep In Mind Before You Make the Call for Cancellation

  1. Make sure you have an accurate and up-to-date phone number for your destination.
  2. Make sure you have the correct currency for your destination.
  3. Make sure you have the correct visa for your destination.
  4. Make sure you have the correct passport for your destination.

The Account Owner has to Make The Call

If you want to cancel your DirecTV service, be sure to call DirecTV and ask for the account owner. If you don’t know who the account owner is, they can help you figure it out. ..

In some cases, like if the person who subscribed to DirecTV is deceased and you need to cancel the plan then explain your situation to them. You will have to provide them with your identification proof and they might even ask you to mail them your documents so prepare for it to escalate the process faster.

Unless you need it don’t agree to their Temporary Account Suspension

If you are temporarily suspending your DirecTV service due to work, you may be able to save money by using a temporary account suspension. However, this is not an option if you permanently wish to disable your DirecTV services.

Don’t let your reps talk you into a temporary account suspension when you’ve decided to go for a permanent cancellation of your DirecTV subscription. ..

The Cancellation Won’t Take Place Immediately 

Don’t expect the cancellation to take place on the same day or the next day that you talked with the customer service. The cancellation is a lengthy process and will need time for its completion. It will take more time if you are calling before the holidays or on the weekends. So choose to give them a call when there are certain consecutive business days. ..

Don’t Believe Everything Your Rep Says

Don’t believe everything the Rep tells you about their services, especially if they seem to be lying. There are more chances that they will lie to you in order to keep you with them and cancel your subscription.

If you have DirecTV service and want to cancel it, you will need to follow these steps:

  1. Go to your account page and sign in
  2. Click on the “Cancel Service” button
  3. Type in your name and email address
  4. Click on the “Cancel Service” button again
  5. Type in your phone number and password
  6. Click on the “Cancel Service” button again
  7. Type in your payment information
  8. Click on the “Cancel Service” button