If you decide to cancel your service with CenturyLink within 30 days of subscribing, you are required to return the modem. If you choose to keep the modem, you will be eligible for a refund. CenturyLink’s return policy must be followed in order to ensure a prompt refund. ..

Centurylink is returning your modem. If you have any questions or concerns, please don’t hesitate to reach out to us. We would be more than happy to help you with anything you may need while your modem is being returned.

Why are you returning the modem?

  1. You have a modem that was returned to CenturyLink.
  2. You have questions about the return or warranty process.
  3. You need help following the steps that apply to your situation.

The Modem is faulty or outdated

CenturyLink is a company that can help you with your old or damaged phone. Before returning it to them, you must ask customer support’s permission.

If you are experiencing technical difficulties with your CenturyLink service, please visit the company’s website for assistance. If your modem is not working and you need to send it in for repair, you will need to provide your account information and a copy of your bill. ..

  1. If the original cable company is no longer in business
  2. If the replacement company is not available to service your area
  3. If you have a service contract with the original cable company

The CenturyLink modem is being bought by you.

The CenturyLink modem you purchased is still covered by warranty. If there are any problems with the modem, you can contact CenturyLink customer service and they will help you fix the problem.

You received the Ease protection plan when you bought the CenturyLink modem.

If you rent the CenturyLink modem and are discontinuing your services, you must return it within 30 days from purchase. If you don’t, you’ll be asked to pay the modem’s total retail price.

If you have already subscribed to the new services and abandoned your subscription within 30 days of commencing them, the company will reimburse you for the modem. The product must be as new as it was and functional.

If you cancel your modem, CenturyLink will offer you a free modem in return. If you cancel more than a month after the original contract term has expired, you can still receive a free modem.

You bought the same modem

If you already own a CenturyLink modem and want to keep using it, you may return the one you received. Before returning the CenturyLink equipment, the provider does advise you to complete the installation process with your device to make sure everything functions as it should.

To return the modem visit their website and select “Continue as Guest”. Fill in the details required such as name, address, email, etc. Choose one of three ways in which you are willing to receive your return label.

  1. You can choose to have your return label sent to you by email.
  2. You can choose to have your return label sent directly to your door.
  3. You can choose to have your return label sent through mail.

If you choose the print and email option, the label will be emailed as a PDF file, which you may print right away or at a later time. When you ship a printer to CenturyLink, the UPS store staff can assist you if you do not have access to one.

Request a QR Code to prevent the inconvenience of printing. When you ship the CenturyLink modem, you can take it to the UPS location.

The USPS can provide you with a return label, but it can take up to two weeks for the label to be delivered to you. To ensure that the label is delivered to you, make sure your name and mailing address are accurate. If you haven’t before relocated, the information ought to correspond to what is on your account. You must include your current mailing address if you’ve moved.

Packaging and Shipping

  1. Make sure your product arrives in a condition that is safe for return.
  2. Pack your product securely and avoid any damage during shipping.
  3. Follow the instructions provided by Centurylink to return your product.

You’ll need to pack your modem, all of the cords that came with it, and the adaptor. This includes the adaptor and all cords.

When you have all the extra equipment, choose a sturdy box. Ideally, purchase a new box, although packing the modem in its original box is not harmful (if you still have it preserved). Just be careful to throw away the outdated label.

It is time to properly tape the box and close it. ..

The Centurylink modem return label should now be attached outside the box. Use clear tape to enclose the label.

Ship the box to any authorized USP shipping facility in the area. ..

Conclusion

If you have a CenturyLink modem, you don’t need to pay any extra money if you follow a few key guidelines and dates. Everything you need to know about the return and delivery process is covered in this article.

A. Century does not refund for the modem when returned.

Yes, if the modem is returned within 30 days of purchase, the customer will be refunded the purchase price of the modem. ..

A. If you do not return the modem on time, your service may be terminated and you may be charged a late fee. ..

Centurylink can fine you up to $200 if you don’t return your phone on time.